Effective Date: [21-01-2025]
At Reachtravels.com (“the Website”), operated by REACH TRAVELS SLOGAN HERE (“we,” “us,” or “our”), customer satisfaction is our top priority. This Refund Policy outlines the terms and conditions for refunds related to bookings and services purchased through our Website.
By using our services, you agree to the terms outlined in this Refund Policy. If you do not agree, please do not use our services.
1. Eligibility for Refunds
You may be eligible for a refund under the following conditions:
- Cancellation by Customer: Refunds for cancellations depend on the specific cancellation terms of the service or booking. Cancellation requests must be made in writing to Reachtravels125@gmail.com.
- Cancellation by Us: If we are unable to provide the booked service due to unforeseen circumstances, you will be eligible for a full refund.
- Error in Booking: If an error occurs on our part during the booking process, we will rectify the issue or issue a full refund.
2. Refund Request Process
To request a refund, follow these steps:
- Email your refund request to Reachtravels125@gmail.com.
- Include the following details in your request:
- Full name
- Booking reference number
- Reason for the refund request
- Supporting documents (if applicable)
- Allow 7-14 business days for us to process your request and notify you of the outcome.
3. Non-Refundable Items
The following items are non-refundable:
- Services marked as "non-refundable" at the time of booking
- Partial cancellations of bundled services
- No-shows or failure to check-in as per the booking terms
4. Refund Timeline
Approved refunds will be processed within 7-14 business days. The amount will be credited back to the original payment method used during the booking. Depending on your bank or payment processor, additional time may be required for the funds to reflect in your account.
5. Cancellation Fees
Refunds may be subject to cancellation fees as outlined in the specific terms of your booking. These fees will be deducted from the refundable amount.
6. Force Majeure
We are not liable for refunds due to cancellations or disruptions caused by events beyond our control, such as natural disasters, pandemics, government restrictions, or other unforeseeable circumstances. Refunds in such cases will be at our sole discretion.
7. Changes to this Refund Policy
We may update this Refund Policy from time to time. Any changes will be effective immediately upon posting the updated policy on our Website. We encourage you to review this page periodically for updates.
8. Contact Us
If you have any questions about this Refund Policy, please contact us:
- Name: Bikramdeep Singh
- Email: Reachtravels125@gmail.com
- Address: 199058, St. Petersburg, Nab. Morskaya, 31, Litter A, Russia
- Phone/WhatsApp: +91 98776 40654
Thank you for choosing REACH TRAVELS SLOGAN HERE. We value your trust and strive to provide the best service possible.